Shipping Policy

Domestic Shipping Policy

Shipment processing time:

All orders are processed within 2 business days, with the exception of Monthly Subscriptions which are processed the first Tuesday of each month and shipped accordingly by region.

Shipments are made using Canada Post Expedited parcel, Monday to Friday. Door drop deliveries are made on Wednesday and Friday in the GTA, Durham and York Region. In unusual situations where product supplies are limited, or during unusually high demand periods, your product choice may be unavailable. If this happens, we will communicate via email with you and offer a substitution, or refund.

Shipping rates and delivery estimates

Shipping/delivery charges for your order will be calculated and displayed at checkout.

Shipping Method: Canada Post Expedited Parcel or UPS

Estimated delivery time: 1-5 business days

Shipment Cost: Calculated at checkout

Shipment to P.O. boxes or APO/FPO addresses:  We cannot deliver to P.O. boxes.

Shipment confirmation and order tracking:  You will receive an email order confirmation after placing an order. Once the order has been delivered, you will receive a completed order email.

Customs, duties, and taxes: Velvet Sunrise is not responsible for any customs, tariffs, duties and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages:  Velvet Sunrise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:  We cannot accommodate international orders. Only orders within Canada are accepted.

Returns Policy: We cannot accept returns or exchanges, If you receive an incorrect order, please contact our customer service. For more information, email customer service [email protected]

About Velvet Sunrise Coffee Roaster:  Whether it's trading emails to help people brew their Velvet Sunrise coffee at home, helping new cafe owners fulfill their dreams of setting up a cafe, or crafting a roast for a private label to match their desired profile, we deeply involve ourselves in every step of the coffee process.