Shipping Policy


Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days

Shipments are made using Canada Post Expedited parcel, Monday to Friday. Deliveries are made on Wednesday and Friday. In unusual situations where product supplies are limited, or during unusually high demand periods, your product choice may be unavailable. If this happens, we will communicate via email with you and offer a substitution, or refund.

Shipping rates and delivery estimates

Shipping/delivery charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated delivery time Shipment Cost
Canada Post Expedited Parcel 1-5 business days Calculated at checkout
*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.


Shipment to P.O. boxes or APO/FPO addresses

We cannot deliver to P.O. boxes.

Shipment confirmation and order tracking

You will receive an email order confirmation after placing an order. Once the order has been delivered, you will receive a completed order email.

Customs, duties, and taxes

Velvet Sunrise is not responsible for any customs, tariffs, duties and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Velvet Sunrise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We cannot accommodate international orders. Only orders within Canada are accepted.

Returns Policy

We cannot accept returns or exchanges, If you receive an incorrect order, please contact our customer service.

For more information, email customer service info@velvetsunrise.ca

About Velvet Sunrise Coffee Roaster

Whether it's trading emails to help people brew their Velvet Sunrise coffee at home, helping new cafe owners fulfill their dreams of setting up a cafe, or crafting a roast for a private label to match their desired profile, we deeply involve ourselves in every step of the coffee process.