Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days
Shipments are made using Canada Post Expedited parcel, Monday to Friday. Deliveries are made on Wednesday and Friday. In unusual situations where product supplies are limited, or during unusually high demand periods, your product choice may be unavailable. If this happens, we will communicate via email with you and offer a substitution, or refund.
Shipping rates and delivery estimates
Shipping/delivery charges for your order will be calculated and displayed at checkout.
|Shipping Method||Estimated delivery time||Shipment Cost|
|Canada Post Expedited Parcel||1-5 business days||Calculated at checkout|
Shipment to P.O. boxes or APO/FPO addressesWe cannot deliver to P.O. boxes.
Shipment confirmation and order trackingYou will receive an email order confirmation after placing an order. Once the order has been delivered, you will receive a completed order email.
Customs, duties, and taxesVelvet Sunrise is not responsible for any customs, tariffs, duties and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
DamagesVelvet Sunrise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping PolicyWe cannot accommodate international orders. Only orders within Canada are accepted.
Returns PolicyWe cannot accept returns or exchanges, If you receive an incorrect order, please contact our customer service.
For more information, email customer service firstname.lastname@example.org